ITSO / Consultant Specialist

HSBC
Pune
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureSkills: ["Stakeholder management","Cross-functional collaboration","Influencing","Incident coordination","Root cause analysis","Continuous improvement","Challenge constructively"]

Own end-to-end service accountability for designated cloud applications, ensuring availability, performance, resiliency, security, and lifecycle management. Serve as the primary technology point of contact across stakeholders to define service standards and operational artefacts such as SLO/SLAs, runbooks, and on-call arrangements. Drive reliability improvements, incident and problem reduction, operational governance, monitoring/observability, and resilience/DR readiness including testing and remediation tracking.

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FursaFursa
HSBC
HSBC
5 hours ago

ITSO / Consultant Specialist

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Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end service accountability for designated cloud applications, ensuring availability, performance, resiliency, security, and lifecycle management. Serve as the primary technology point of contact across stakeholders to define service standards and operational artefacts such as SLO/SLAs, runbooks, and on-call arrangements. Drive reliability improvements, incident and problem reduction, operational governance, monitoring/observability, and resilience/DR readiness including testing and remediation tracking.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Own end-to-end service accountability for designated cloud applications, including availability, performance, resiliency, security, and lifecycle management.
  • •Act as primary service point of contact across technology teams and vendors, managing stakeholder expectations and communications.
  • •Define and maintain service standards and operational artefacts including service boundaries, SLO/SLAs, RTO/RPO, support model, runbooks, and on-call arrangements.
  • •Drive service reliability outcomes through incident reduction, problem management, and continuous improvement plans.
  • •Lead operational governance and resilience/DR activities including change/release readiness, capacity planning, maintenance windows, monitoring/observability, and DR test planning/execution.

Key Requirements

  • •Proven experience as an IT Service Owner / Service Manager / Operations Lead for customer-facing or business-critical applications, preferably on public cloud (AWS/Azure/GCP).
  • •Strong understanding of cloud application architecture and operations including networking basics, IAM, encryption, secrets management, and containers/Kubernetes (where relevant).
  • •Hands-on experience with IT service management practices (incident, problem, change, release, capacity, availability) and tools such as ServiceNow (or equivalent).
  • •Solid grasp of SRE/operational excellence concepts including SLOs/SLIs, monitoring/observability, and reliability engineering.
  • •Experience coordinating major incidents and driving root-cause analysis to closure, plus working knowledge of resilience and DR testing.
Experience:CloudPublic cloudSREIT service managementIT operations
Skills:Stakeholder managementCross-functional collaborationInfluencingIncident coordinationRoot cause analysisContinuous improvementChallenge constructively
Tech Stack:AWSAzureGCPServiceNowIT service managementSRESLOSLIMonitoringObservabilityMetricsLogsTracesIAMEncryptionSecrets managementContainersKubernetesDRMulti-AZ

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn