1 day ago

Technical Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Support customers using Twilio’s email infrastructure and platform, acting as a subject matter expert for Twilio APIs and SDKs. Triage and resolve complex customer and partner issues with potentially far-reaching impact, while feeding reproducible bug reports to Product and Engineering via Slack and JIRAs. Work shift-based coverage for EMEA, contribute to internal knowledge bases, and communicate technical problems clearly to both technical and non-technical audiences.

Location: Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address customer issues and relay customer feedback to Twilio Product and Engineering teams.
•Assist customers as needed, including irregular shift work and weekend coverage.
•Collaborate with customer and partner developers/architects/support personnel to resolve complex problems.
•Work with teammates and Product/Engineering via Slack and file JIRAs for reproducible bugs.
•Review and contribute to internal knowledge bases and external technical resources to stay current on standards.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

•3+ years experience with email infrastructure such as Mail User Agent (MUA) and Message Transfer Agent (MTA).
•Strong RESTful/API knowledge and ability to troubleshoot issues involving cloud solutions.
•Good understanding of security and email protocols including SSL/TLS and SMTP (bonus: POP3/IMAP; client-server protocol such as Tenet).
•Troubleshooting skills for network connectivity with TCP/UDP and SSL/TLS basics.
•Ability to communicate complex technical issues to technical and non-technical audiences (phone/email) and prioritize by urgency.

Skills:Diplomatic customer communicationTechnical communicationTroubleshootingTask prioritizationCustomer focus

Languages:English

Tech Stack:Email infrastructureMail User Agent (MUA)Message Transfer Agent (MTA)RESTAPIsCloud solutionsSSLTLSSMTPPOP3IMAPTenetTCPUDPSlackJIRACurlWebhookSQLSnowflake

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 day ago

Technical Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Address customer issues and relay customer feedback to Twilio Product and Engineering teams.
•Assist customers as needed, including irregular shift work and weekend coverage.
•Collaborate with customer and partner developers/architects/support personnel to resolve complex problems.
•Work with teammates and Product/Engineering via Slack and file JIRAs for reproducible bugs.
•Review and contribute to internal knowledge bases and external technical resources to stay current on standards.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

•3+ years experience with email infrastructure such as Mail User Agent (MUA) and Message Transfer Agent (MTA).
•Strong RESTful/API knowledge and ability to troubleshoot issues involving cloud solutions.
•Good understanding of security and email protocols including SSL/TLS and SMTP (bonus: POP3/IMAP; client-server protocol such as Tenet).
•Troubleshooting skills for network connectivity with TCP/UDP and SSL/TLS basics.
•Ability to communicate complex technical issues to technical and non-technical audiences (phone/email) and prioritize by urgency.

Skills:Diplomatic customer communicationTechnical communicationTroubleshootingTask prioritizationCustomer focus

Languages:English

Tech Stack:Email infrastructureMail User Agent (MUA)Message Transfer Agent (MTA)RESTAPIsCloud solutionsSSLTLSSMTPPOP3IMAPTenetTCPUDPSlackJIRACurlWebhookSQLSnowflake

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn