Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote

Magic
Philippines
Workplace: RemoteFull timePHP 38,000 - 42,000 monthlyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Emotional intelligence","Organization","Problem-solving","Leadership"]

Lead client retention and success initiatives for Magic’s remote virtual workforce program. You’ll manage international client relationships, onboard new clients and assistants, guide support resolution, translate client feedback into product improvements, and drive growth through proactive communication and coaching of a high-performing team.

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Magic
Magic
7 months ago

Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead client retention and success initiatives for Magic’s remote virtual workforce program. You’ll manage international client relationships, onboard new clients and assistants, guide support resolution, translate client feedback into product improvements, and drive growth through proactive communication and coaching of a high-performing team.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead engaging video calls with international clients.
  • •Guide new clients and assistants through smooth onboarding experiences.
  • •Handle support matters with a solutions-first approach.
  • •Turn client feedback into actionable improvements.
  • •Build strong, lasting client relationships through proactive communication.

Pay and Benefits

Salary: PHP 38,000 - 42,000 monthly
Perks:Remote WorkTraining

Key Requirements

  • •Proven EA/VA experience - 2 years working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred).
  • •Client success experience with ability to ensure client satisfaction and build lasting relationships.
  • •Team coordination experience - mentoring or supporting others to achieve goals.
  • •Excellent English communication - professional-level written and verbal for executive interactions.
  • •Success-oriented mindset with ability to thrive in a remote-first, dynamic environment.
Experience:2+ years
Skills:CommunicationEmotional intelligenceOrganizationProblem-solvingLeadership
Languages:English

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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