Service Consultant

CarMax
Orlando
Workplace: OnsiteFull timeUSD 15.2 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Customer service","Attention to detail","Collaboration","Multi-tasking","Shift flexibility"]

Serve as the trusted link between customers and technicians by welcoming clients, documenting concerns, creating repair orders, and providing timely vehicle status updates. Explain recommended repairs clearly, review completed work for accuracy, and prepare invoices. Process service payments and manage cash transactions while coordinating workflow in a fast-paced environment. Ensure compliance with CarMax Environmental, Health and Safety standards and maintain a clean, orderly work area.

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FursaFursa
CarMax
CarMax
3 hours ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians by welcoming clients, documenting concerns, creating repair orders, and providing timely vehicle status updates. Explain recommended repairs clearly, review completed work for accuracy, and prepare invoices. Process service payments and manage cash transactions while coordinating workflow in a fast-paced environment. Ensure compliance with CarMax Environmental, Health and Safety standards and maintain a clean, orderly work area.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy to deliver a positive service experience.
  • •Accurately document customer concerns and create detailed repair orders; provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions responsibly, and maintain EH&S compliance.

Pay and Benefits

Salary: USD 15.2 - 18.57 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately while using intermediate computer skills.
  • •Comfort working collaboratively across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Experience:Customer service
Skills:CommunicationActive listeningCustomer serviceAttention to detailCollaborationMulti-taskingShift flexibility

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn