Senior Customer Success Manager

Braze
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Relationship building","Proactive problem-solving","Accountability","Written communication","Follow-up"]

Own customer success outcomes for Braze reseller partners in South Korea, driving renewals, retention, and net retention while serving as the trusted point of contact. Manage a portfolio across multiple reseller partners, build shared success plans, and enable feature adoption through strategy, enablement, and day-to-day guidance. Analyze usage and account health using tools like Gainsight, Looker, and Salesforce, and coordinate escalations with internal teams.

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FursaFursa
Braze
Braze
4 weeks ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own customer success outcomes for Braze reseller partners in South Korea, driving renewals, retention, and net retention while serving as the trusted point of contact. Manage a portfolio across multiple reseller partners, build shared success plans, and enable feature adoption through strategy, enablement, and day-to-day guidance. Analyze usage and account health using tools like Gainsight, Looker, and Salesforce, and coordinate escalations with internal teams.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with the Braze Reseller team to drive renewals, retention, and net retention targets.
  • •Serve as the primary point of contact and trusted advisor to reseller teams for customer experience and commercial alignment.
  • •Manage a parallel portfolio across multiple reseller partners with different governance cadences and customer mixes.
  • •Build success plans and provide strategic guidance and enablement to drive feature adoption and help customers meet business objectives.
  • •Analyze partner customer product usage and account health using Gainsight, Looker, and Salesforce, and coordinate escalations to resolution.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetEquity

Key Requirements

  • •3-6 years managing complex SaaS customer accounts across multiple senior stakeholders.
  • •Experience working in or with the Korean market.
  • •Strong communication skills with excellent follow-through and relationship building with partners and customers.
  • •Comfort working through platform, integration, and data questions across SaaS, mobile, APIs/SDKs, marketing automation, analytics, or programming (e.g., HTML, Liquid).
  • •Hands-on experience with Braze is strongly preferred; comparable customer engagement/marketing tech experience is an alternative.
Experience:3-6 yearsSaaSMarketing technology
Skills:Relationship buildingProactive problem-solvingAccountabilityWritten communicationFollow-up
Certifications:PMP
Languages:KoreanEnglish
Tech Stack:GainsightLookerSalesforceKakaoTalkAlimTalkChinguTalkLMSMMSHTMLLiquidAPIsSDKs

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn