2 days ago

Quality & Training Specialist, Portuguese Speaker - Live & Monetization - São Paulo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own quality assurance and training for live and monetization operations by running analytical audits of human moderation, tracking accuracy and appeal targets, and conducting root cause analysis on recurring issues. Interpret content policies and SOPs for complex, high-risk cases, lead calibration across moderation teams, and ensure policy updates are cascaded across internal and external partners. Produce weekly/monthly QA and RCA reports using dashboards and AI, and support Portuguese/English training rollouts for BPO staff.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
•Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
•Provide expert judgment for complex, ambiguous, or high-risk cases and validate “golden sets” (benchmark data) to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
•Leverage QA dashboards/tools and AI to produce weekly and monthly reports and support training rollouts for new policy and guideline updates.

Key Requirements

•Proven expertise conducting analytical audits of human moderation while maintaining data integrity and trust & safety/compliance standards.
•Strong Root Cause Analysis (RCA) skills to identify recurring error patterns and propose process optimizations that reduce error rates without slowing moderation.
•Deep understanding of content policies and SOPs, with judgment for complex or high-risk escalation cases.
•Excellent cross-functional communication to lead calibration sessions, deliver training, and align stakeholders on global quality goals.
•Fluency in data visualization, reporting, and QA/calibration tools, plus ability to leverage AI to streamline workflows.

Experience:Trust and safetyComplianceHigh-volume operations

Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementData visualizationReportingIndependent work

Languages:PortugueseEnglish

Tech Stack:AIQA dashboardsRCA toolsCalibration platformsData visualizationReporting

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist, Portuguese Speaker - Live & Monetization - São Paulo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
•Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
•Provide expert judgment for complex, ambiguous, or high-risk cases and validate “golden sets” (benchmark data) to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
•Leverage QA dashboards/tools and AI to produce weekly and monthly reports and support training rollouts for new policy and guideline updates.

Key Requirements

•Proven expertise conducting analytical audits of human moderation while maintaining data integrity and trust & safety/compliance standards.
•Strong Root Cause Analysis (RCA) skills to identify recurring error patterns and propose process optimizations that reduce error rates without slowing moderation.
•Deep understanding of content policies and SOPs, with judgment for complex or high-risk escalation cases.
•Excellent cross-functional communication to lead calibration sessions, deliver training, and align stakeholders on global quality goals.
•Fluency in data visualization, reporting, and QA/calibration tools, plus ability to leverage AI to streamline workflows.

Experience:Trust and safetyComplianceHigh-volume operations

Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementData visualizationReportingIndependent work

Languages:PortugueseEnglish

Tech Stack:AIQA dashboardsRCA toolsCalibration platformsData visualizationReporting

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn