Team Manager - London Harrods (London, , GB)

Burberry
London
Full timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Communication","Relationship-building","Adaptability"]

Lead and inspire the Accessories team within Harrods, operating with a business-owner mindset to drive department performance. Build client relationships through proactive clienteling, local activations, and innovative initiatives that grow awareness, engagement, and long-term loyalty. Partner with the Store Manager, concession and Personal Shopping teams, coach and develop talent, and monitor trading performance to translate insights into actions that increase sales and productivity.

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Burberry
Burberry
3 days ago

Team Manager - London Harrods (London, , GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead and inspire the Accessories team within Harrods, operating with a business-owner mindset to drive department performance. Build client relationships through proactive clienteling, local activations, and innovative initiatives that grow awareness, engagement, and long-term loyalty. Partner with the Store Manager, concession and Personal Shopping teams, coach and develop talent, and monitor trading performance to translate insights into actions that increase sales and productivity.
Location: London
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire the Accessories team to deliver exceptional service, commercial performance, and the full Burberry experience.
  • •Drive department growth through proactive clienteling, local activations, and innovative initiatives that build awareness and engagement.
  • •Develop a strong client book and create meaningful relationships that encourage long-term customer loyalty.
  • •Collaborate with the Store Manager, concession managers, Personal Shopping teams, and Harrods stakeholders to maximise opportunities and performance.
  • •Coach, develop, and empower team members through regular feedback, performance conversations, and on-the-floor leadership; monitor trading performance and translate insights into actions that drive sales and customer engagement.

Key Requirements

  • •Previous experience leading or supervising a luxury retail team, with a passion for developing people.
  • •Strong clienteling mindset with the ability to cultivate lasting relationships and grow a loyal customer base.
  • •Commercial awareness to identify opportunities and take initiative to drive business performance.
  • •Ability to adapt comfortably in a fast-paced department store or luxury retail environment.
  • •Excellent communication and relationship-building skills to collaborate across teams and stakeholders.
Experience:Luxury retail
Skills:LeadershipCoachingCommunicationRelationship-buildingAdaptability

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn