Process & Tooling Improvement Specialist

Drive operational excellence across Customer Operations by analyzing end-to-end processes, identifying inefficiencies, and designing improved workflows that boost productivity and service quality. Partner with cross-functional teams to address structural pain points, support change adoption, and ensure scalable, compliant processes aligned to business objectives. Contribute to stakeholder requirements gathering, UAT and deployment readiness, training and enablement materials, plus CX and tooling profile allocation activities.