Team Leader.Retail Banking Ops - QC MIS

Mashreq
Bengaluru
Workplace: RemoteFull timeFunction: QA, Test & Release EngineeringExperience: 5-7 yearsSkills: ["Ownership","Proactive","Floor management","Risk-based thinking","Communication"]

Lead quality assurance and MI governance across Retail Operations, conducting risk-based quality reviews for credit, cards, CCAM wealth, neo/digital banking, and insurance operations. Drive QA governance through KRIs, risk/control monitoring, governance reporting, and escalation of amber/red events. Validate SOP/PPG/APPM/OPM adherence, track corrective and preventive actions, support RCSA oversight, and ensure audit and regulatory readiness with accurate management reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mashreq
Mashreq
1 day ago

Team Leader.Retail Banking Ops - QC MIS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead quality assurance and MI governance across Retail Operations, conducting risk-based quality reviews for credit, cards, CCAM wealth, neo/digital banking, and insurance operations. Drive QA governance through KRIs, risk/control monitoring, governance reporting, and escalation of amber/red events. Validate SOP/PPG/APPM/OPM adherence, track corrective and preventive actions, support RCSA oversight, and ensure audit and regulatory readiness with accurate management reporting.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Conduct and lead risk-based QA governance reviews across Retail Operations units to ensure adherence to SOPs/PPGs/APPMs/OPMs, internal policies, and regulatory requirements.
  • •Develop and monitor KRIs and quality metrics, including escalation of amber/red risk events, and produce governance dashboards and executive reports.
  • •Assess control effectiveness and identify gaps, recurring exceptions, and process weaknesses to enhance the control framework.
  • •Recommend, track, and validate corrective and preventive action plans from QA reviews, audit observations, incidents, complaints, and regulatory findings, including root cause analysis.
  • •Coordinate audit, regulatory, and compliance governance by maintaining governance documentation and evidence, supporting closure of findings, and facilitating governance forums and stakeholder management.

Key Requirements

  • •5 to 7 years of experience in Retail Operations processes and core operations, with deep understanding of one or more retail process areas (e.g., Credit Ops, Card Ops, CCAM Ops, Insurance Ops, Neo/Digital).
  • •In-depth knowledge of Enterprise Risk Management and governance concepts such as RCSA, KRIs, risk registers, and control effectiveness assessments.
  • •Comprehensive knowledge of host systems and other operating systems in the bank, plus MIS and related systems understanding.
  • •Sound understanding of preventive, detective, and corrective controls and their validation through governance-based QA reviews.
  • •Good verbal/written communication and computer skills, with team-lead capability to manage floor/rostering and backup for the manager.
Experience:5-7 yearsRetail bankingRetail operationsQuality assuranceRisk management
Skills:OwnershipProactiveFloor managementRisk-based thinkingCommunication

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor