Account Manager, SME & Growth

Airwallex
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Problem-solving","Operational rigor","Multi-tasking","Revenue-driven mindset","Customer focus"]

Own and grow a portfolio of 50+ newly signed SME accounts, driving upsell and cross-sell to exceed expansion targets and maximize Net Revenue Retention (NRR). Become a product advisor by deepening adoption of Airwallex’s platform, translating customer needs into actionable roadmaps with Product and Engineering, and shaping France’s account management playbook through scalable onboarding and account health monitoring.

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Airwallex
Airwallex
21 hours ago

Account Manager, SME & Growth

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Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow a portfolio of 50+ newly signed SME accounts, driving upsell and cross-sell to exceed expansion targets and maximize Net Revenue Retention (NRR). Become a product advisor by deepening adoption of Airwallex’s platform, translating customer needs into actionable roadmaps with Product and Engineering, and shaping France’s account management playbook through scalable onboarding and account health monitoring.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and develop a portfolio of 50+ SME accounts to drive expansion through upsell and cross-sell strategies.
  • •Maximize Net Revenue Retention (NRR) and ensure adoption of Airwallex’s product suite.
  • •Recommend optimal API configurations or feature sets based on clients’ technical setups.
  • •Partner with Product and Engineering to translate customer requirements into actionable product roadmaps for the French market.
  • •Implement a structured framework to identify and capitalize on high-impact growth opportunities, and help build France’s account management playbook.

Key Requirements

  • •Native or bilingual fluency in French and professional proficiency in English.
  • •At least 5 years of account management or sales experience managing SME or mid-market portfolios.
  • •Deep understanding of fintech or payments (card issuing, acquiring, FX, or global payment rails).
  • •Proven track record of meeting or exceeding sales/upsell targets with a revenue-driven mindset.
  • •Strong operational rigor to multi-task and prioritize across 50+ accounts.
Experience:5+ yearsFintechPayments
Skills:Problem-solvingOperational rigorMulti-taskingRevenue-driven mindsetCustomer focus
Languages:FrenchEnglish
Tech Stack:APIPayment flowsTechnical integrations

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor