Customer Assistance Representative Part Time (Seattle, WA, US)

American Airlines Group
Seattle
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Communication","Attention to safety","Troubleshooting","Adaptability"]

Greet and assist customers at the airport and ticket counter by monitoring safety-compliant areas, helping with kiosk check-in, baggage processing, and resolving kiosk issues. Verify carry-on baggage and travel documents (including international documents via Timatic), support checked-baggage transactions, and manage lines based on assistance needs. Provide directions, help with boarding/deplaning assistance, and coordinate with customer service agents and IT as required.

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FursaFursa
American Airlines Group
American Airlines Group
53 minutes ago

Customer Assistance Representative Part Time (Seattle, WA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Greet and assist customers at the airport and ticket counter by monitoring safety-compliant areas, helping with kiosk check-in, baggage processing, and resolving kiosk issues. Verify carry-on baggage and travel documents (including international documents via Timatic), support checked-baggage transactions, and manage lines based on assistance needs. Provide directions, help with boarding/deplaning assistance, and coordinate with customer service agents and IT as required.
Location: Seattle
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk issues and coordinating with IT as needed.
  • •Verify carry-on baggage compliance and verify/clear travel documents for international travel using Timatic available in the kiosk.
  • •Handle checked baggage processing tasks such as completing credit card transactions, self-tagging, and verifying weight, including moving baggage and assisting with oversized items.
  • •Assist with boarding/deplaning support (including unaccompanied minors), provide gate information and directions, and perform required reporting and compliance activities (e.g., FAA/TSA/DOT, company policies).

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kFlexible SpendingEmployee AssistancePet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, speak, and understand English fluently.
  • •Must be authorized to work in the U.S.
  • •Complete pre-employment drug screen and background check/fingerprinting; qualify for unescorted SIDA access and obtain required airport authority/US Customs badges if applicable.
Education:High School
Skills:Customer serviceCommunicationAttention to safetyTroubleshootingAdaptability
Licenses:Driver’s license
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn