NTT

5 days ago

Helpdesk Senior Associate - L1 Technical Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide L1 technical support by identifying, prioritizing, and resolving reported issues through phone, email, and chat. Serve as a liaison between customers and departments within the client infrastructure while troubleshooting common user environments and tools. Use your knowledge of Windows 11, PC hardware, networking fundamentals, browsers (Edge/Chrome), messaging, and MS Office/COTS applications to deliver clear guidance. Support a rotational shift schedule within a 24x7 support window.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L1 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
•Act as a liaison between customers and departments within the client infrastructure.
•Apply troubleshooting knowledge of Windows, PC hardware, browsers, and MS Office/COTS applications.
•Support issue resolution through effective customer communication and documentation.
•Work in a rotational shift schedule within a 24x7 support window.

Key Requirements

•Must be a Graduate.
•Provide L1 troubleshooting for Windows 11, PC hardware, browsers (Edge/Chrome), networking basics, messaging, MS Office, and COTS applications.
•Must be able to speak fluent English with excellent writing and comprehension skills.
•18+ months of international calling experience and strong customer handling skills.
•Comfortable working rotational shifts within a 24x7 support window.

Experience:IT supportService deskInternational calling

Education:Bachelor's

Skills:CommunicationCustomer handlingWritingComprehensionTroubleshooting

Languages:English

Tech Stack:Windows 11IOSPC HardwareEdgeChromeNetworkingMessagingMS OfficeCOTS applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT