TM Technical Training Support Assoc

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide technical help desk support for Treasury Management customers across Huntington, delivering advanced advice to resolve system and product/service issues. Assist customers with Business Online Banking access and navigation, coach them through online file transmissions, and troubleshoot web browser, operating system, and application-specific problems. Facilitate product and system training, research and respond to inquiries, and maintain accurate interaction records while supporting pre- and post-conversion tasks.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Provide advanced technical help desk support to internal and external customers for Treasury Management system and service requests.
•Coach customers on online file transmissions, including formatting, data mapping, testing, and communicating results.
•Guide customers through technical implementation of Treasury Management tools and troubleshoot browser, OS, and bank application issues.
•Advise, educate, and engage customers on technological tools and available resources.
•Facilitate training and technical support, research inquiries, maintain tracking records, and support conversion pre- and post-tasks.

Key Requirements

•Bachelor's degree
•1+ years of banking experience
•Previous customer service experience
•Ability to manage multiple tasks
•Exceptional oral, written, and interpersonal communication skills

Experience:1+ yearsBanking

Education:Bachelor's

Skills:Customer focusQuality mindsetAdaptabilityOrganizational skillsInterpersonal communication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares

Industry: Banking

Website

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Huntington Bancshares

2 weeks ago

TM Technical Training Support Assoc

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Provide advanced technical help desk support to internal and external customers for Treasury Management system and service requests.
•Coach customers on online file transmissions, including formatting, data mapping, testing, and communicating results.
•Guide customers through technical implementation of Treasury Management tools and troubleshoot browser, OS, and bank application issues.
•Advise, educate, and engage customers on technological tools and available resources.
•Facilitate training and technical support, research inquiries, maintain tracking records, and support conversion pre- and post-tasks.

Key Requirements

•Bachelor's degree
•1+ years of banking experience
•Previous customer service experience
•Ability to manage multiple tasks
•Exceptional oral, written, and interpersonal communication skills

Experience:1+ yearsBanking

Education:Bachelor's

Skills:Customer focusQuality mindsetAdaptabilityOrganizational skillsInterpersonal communication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares

Industry: Banking

Website