CCC MPS VAS Technical Solutions Representative

HP
Tunisia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Teamwork","Ability to work under pressure","Problem-solving","Analytical skills"]

Manage customer service requests and inquiries through multiple access channels, log calls to a database, and validate entitlement and contract details. Coordinate clarifications with customers, monitor service events to completion for compliance, and handle timely escalation of complex issues. Ensure SLA responsiveness and quality criteria, support operational excellence with feedback, and contribute to process or quality improvement projects while managing multiple cases with minimal supervision.

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FursaFursa
HP
HP
14 hours ago

CCC MPS VAS Technical Solutions Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage customer service requests and inquiries through multiple access channels, log calls to a database, and validate entitlement and contract details. Coordinate clarifications with customers, monitor service events to completion for compliance, and handle timely escalation of complex issues. Ensure SLA responsiveness and quality criteria, support operational excellence with feedback, and contribute to process or quality improvement projects while managing multiple cases with minimal supervision.
Location: Tunisia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Log calls into a database and ensure customers are entitled to the service by validating contract details.
  • •Manage customer service requests and inquiries via different access channels.
  • •Manage customer expectations, identify problems, perform re-entitlement/clarification, and contact customers when clarifications are needed.
  • •Monitor service events through completion for compliance, and escalate complex issues when necessary.
  • •Coordinate support activities, plan and dispatch HP resources, and contribute to process or quality improvement while meeting SLA, quality, and turnaround targets.

Key Requirements

  • •Completion of post-primary high school education prior to university study.
  • •Excellent language skills in English / Italian / French (scope-dependent).
  • •Excellent verbal and written communication skills in English / Italian / French.
  • •Ability to manage multiple tasks or cases simultaneously with minimal supervision.
  • •Strong analytical and problem-solving skills, with the ability to work under pressure.
Education:High School
Skills:CommunicationTeamworkAbility to work under pressureProblem-solvingAnalytical skills
Languages:EnglishItalianFrench

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn