Account Manager, Commercial

Braze
Austin
Workplace: HybridFull timeUSD 68,100 - 94,600 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Autonomy","Accountability","Communication","Organizational skills","Time management"]

Own a portfolio of Braze growth customers as their commercial partner, driving renewals and upsell targets while maximizing adoption of Braze’s multi-channel engagement platform. You’ll build deep product and industry expertise, analyze customer usage to uncover expansion opportunities, and translate customer feedback to the product team. Partner cross-functionally with Success, Sales, Product, Legal, and Marketing to coordinate resources and ensure a smooth transition from pre-sales through onboarding into ongoing service usage.

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Braze
Braze
3 months ago

Account Manager, Commercial

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Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of Braze growth customers as their commercial partner, driving renewals and upsell targets while maximizing adoption of Braze’s multi-channel engagement platform. You’ll build deep product and industry expertise, analyze customer usage to uncover expansion opportunities, and translate customer feedback to the product team. Partner cross-functionally with Success, Sales, Product, Legal, and Marketing to coordinate resources and ensure a smooth transition from pre-sales through onboarding into ongoing service usage.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship to drive upsell and renewals targets by ensuring customers maximize value.
  • •Develop best-in-class product knowledge and stay current on industry trends.
  • •Analyze customer product usage to proactively identify growth opportunities.
  • •Communicate customer feedback to the Braze product team.
  • •Coordinate cross-department resources and partner with Account Executives/Success Partners to transition customers from pre-sales through onboarding and ongoing service usage.

Pay and Benefits

Salary: USD 68,100 - 94,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 3 years of experience renewing and expanding existing SaaS contracts across multiple verticals.
  • •Experience selling email, analytics, CRM, marketing automation, and/or content marketing solutions.
  • •Collaborate with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.
  • •Demonstrated ability to navigate organizations and identify decision makers for the SMB customer segment.
  • •Prior experience using Salesforce.com (or another CRM) to manage the sales pipeline.
Experience:3+ yearsSaaSMarketing technologyMobile marketingCRMAnalytics
Skills:AutonomyAccountabilityCommunicationOrganizational skillsTime management
Languages:English
Tech Stack:SaaSSalesforce.comCRMMS Office (Word)MS Office (Excel)MS Office (PowerPoint)APIsAnalyticsEmailMobile marketing automationMarketing automation

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn