Citizens Assistant Branch Manager

Citizens Bank
United States
Full timeUSD 29.8 - 36.53 hourlyFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: high_schoolSkills: ["Coaching","Leadership","Customer experience focus","Organizational skills","Interpersonal communication"]

Support the Branch Manager by overseeing daily branch activities across multiple locations while driving exceptional customer experiences. As an individual contributor and coach, inspire colleagues to achieve individual and collective sales goals by aligning solutions with customer needs. In the Branch Manager’s absence, supervise branch operations, implement consistent business processes, and use branch outcomes and financial acumen to guide decision-making. Serve as an engaged community brand ambassador to deepen and grow customer relationships.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Assistant Branch Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Support the Branch Manager by overseeing daily branch activities across multiple locations while driving exceptional customer experiences. As an individual contributor and coach, inspire colleagues to achieve individual and collective sales goals by aligning solutions with customer needs. In the Branch Manager’s absence, supervise branch operations, implement consistent business processes, and use branch outcomes and financial acumen to guide decision-making. Serve as an engaged community brand ambassador to deepen and grow customer relationships.
Location: United States
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Collaborate with the Branch Manager to oversee and support daily branch activities of multiple branch locations
  • •Act as an individual contributor and coach to inspire teams to achieve sales goals by delivering customer-aligned solutions
  • •Supervise branch operations when the Branch Manager is absent and implement consistent business processes
  • •Translate business priorities into actionable goals and guide sound decision-making using branch outcomes and business drivers
  • •Build new customer relationships by engaging as a visible brand ambassador with local community and civic organizations
Travel: Low travel

Pay and Benefits

Salary: USD 29.8 - 36.53 hourly
Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendPaid Leave

Key Requirements

  • •High school diploma or equivalent required
  • •2+ years of sales experience in a retail or branch banking environment
  • •Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch
  • •Track record of driving exceptional customer experience, validated through customer satisfaction surveys
  • •Strong financial, risk, and business acumen, including interpreting reports to drive productivity
Experience:2+ yearsRetail bankingBranch banking
Education:High School
Skills:CoachingLeadershipCustomer experience focusOrganizational skillsInterpersonal communication
Languages:US

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website