Customer Care Specialist (Naas, KE, IE, W91 W923)

Kerry Group
Ireland
Workplace: HybridContractFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Attention to detail","Organizational skills","Problem-solving"]

Join Kerry’s Customer Care team as a French-speaking Customer Care Specialist, serving as the key contact for customers and resolving inquiries quickly. You’ll manage customer account administration, handle orders and requests, investigate and escalate service issues, and maintain strong relationships across customers, supply chain, and internal departments. The role starts with full on-site attendance for 4–6 weeks of training, then becomes hybrid (3 days in-office).

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Kerry Group
Kerry Group
4 days ago

Customer Care Specialist (Naas, KE, IE, W91 W923)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Join Kerry’s Customer Care team as a French-speaking Customer Care Specialist, serving as the key contact for customers and resolving inquiries quickly. You’ll manage customer account administration, handle orders and requests, investigate and escalate service issues, and maintain strong relationships across customers, supply chain, and internal departments. The role starts with full on-site attendance for 4–6 weeks of training, then becomes hybrid (3 days in-office).
Location: Ireland
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Maintain professional, timely, and effective communication with customers.
  • •Handle account administration, account queries, and commercial support.
  • •Manage customer orders and requests in line with company procedures and propose improvements to improve efficiency and effectiveness.
  • •Resolve service issues by clarifying complaints, identifying causes, seeking solutions, and escalating appropriately when needed.
  • •Develop and maintain strong customer relationships and coordinate with the supply chain and internal departments to improve the service.

Key Requirements

  • •Fluent French speaker.
  • •Excellent communication and interpersonal skills.
  • •Strong attention to detail with high organisational, analytical, problem-solving and administrative abilities.
  • •Ability to integrate and work effectively with others in a changing environment.
  • •Team player with a strong desire for continuous learning and professional growth.
Skills:CommunicationInterpersonal skillsAttention to detailOrganizational skillsProblem-solving
Languages:French

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn