Care Expert - Belgium

Alan
Belgium, France
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer focus","Empathy","Communication","Problem-solving","Teamwork"]

Work on the front line of members’ care by handling questions via chat, email, and phone with transparent, accurate, and helpful support. In addition to resolving member issues, you’ll help improve Alan’s processes and tools and contribute to product enhancements based on what you observe. Join a growing Belgium care team and build expertise in health insurance and prevention.

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Alan
Alan
18 hours ago

Care Expert - Belgium

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Work on the front line of members’ care by handling questions via chat, email, and phone with transparent, accurate, and helpful support. In addition to resolving member issues, you’ll help improve Alan’s processes and tools and contribute to product enhancements based on what you observe. Join a growing Belgium care team and build expertise in health insurance and prevention.
Location: Belgium, France
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle members’ questions in a meaningful, pleasant, and fast way via chat, email, and phone.
  • •Ensure responses are transparent, accurate, clear, and helpful for critical health-related matters.
  • •Work on projects alongside support duties, depending on your interests and background.
  • •Identify improvement opportunities, analyze what you observe, and propose changes to processes and tools.
  • •Help build and grow the Belgium care team and develop expertise in health care and insurance.

Key Requirements

  • •At least 2 years of experience in customer support, education, or communication.
  • •Bilingual: English + Dutch.
  • •A passion for caring for members and solving their problems.
  • •Comfortable communicating in writing.
  • •Comfortable with computers and technology, with a highly empathetic mindset.
Experience:2+ years
Skills:Customer focusEmpathyCommunicationProblem-solvingTeamwork
Languages:EnglishDutch

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor