Team Lead, Market Operations - Delanco NJ

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Interpersonal skills","Problem-solving","Performance management"]

Lead day-to-day operations for the local Carvana market hub, ensuring strong employee morale and a great customer experience. You’ll manage and develop a team of Customer Advocates—helping with hiring, onboarding, training, feedback, performance check-ins, and goal setting. Own reporting to upper management, act as the go-to expert for complex customer-facing issues, and drive process improvement in a fast-paced logistics and service environment.

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FursaFursa
Carvana
Carvana
2 days ago

Team Lead, Market Operations - Delanco NJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead day-to-day operations for the local Carvana market hub, ensuring strong employee morale and a great customer experience. You’ll manage and develop a team of Customer Advocates—helping with hiring, onboarding, training, feedback, performance check-ins, and goal setting. Own reporting to upper management, act as the go-to expert for complex customer-facing issues, and drive process improvement in a fast-paced logistics and service environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local market hub, driving market launch, operations, logistics, team engagement, and ongoing market success.
  • •Continuously build team morale and spirit across the market.
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and ongoing development through feedback and performance check-ins.
  • •Generate and monitor regular reports for upper management.
  • •Serve as the go-to expert, jump in to support customer delivery/service as needed, and effectively manage complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement to help teams exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on the customer experience.
Skills:LeadershipInterpersonal skillsProblem-solvingPerformance management
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn