Sr Customer Success Rep

Honeywell
Rio de Janeiro
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: []

Own the full lifecycle of Honeywell’s existing installed base in LATAM, proactively resolving customer issues and recommending solutions, upgrades, migrations, and service contract options. Drive aftermarket sales from identifying interest through booking orders, while forecasting performance and tracking engagement in CRM. Collaborate cross-functionally to deliver timely, high-quality service and exceed annual sales quota. Hybrid role based in Rio de Janeiro with travel across LATAM as required.

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Honeywell
Honeywell
1 day ago

Sr Customer Success Rep

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the full lifecycle of Honeywell’s existing installed base in LATAM, proactively resolving customer issues and recommending solutions, upgrades, migrations, and service contract options. Drive aftermarket sales from identifying interest through booking orders, while forecasting performance and tracking engagement in CRM. Collaborate cross-functionally to deliver timely, high-quality service and exceed annual sales quota. Hybrid role based in Rio de Janeiro with travel across LATAM as required.
Location: Rio de Janeiro
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively resolve existing customer issues by proposing solutions.
  • •Own the installed base lifecycle from commissioning through end of life and advise on new solutions and migration paths.
  • •Develop aftermarket business proposals (spare parts, service contracts, software upgrades, field service visits, engineering modifications) for LATAM.
  • •Own the aftermarket sales process from generating interest to booking orders, including forecasting and CRM engagement tracking.
  • •Discuss service contracts, communicate ROI, collaborate cross-functionally for timely resolution, and meet/exceed annual sales quota; follow company policy, code of conduct, and HSE.
Travel: High travel

Key Requirements

  • •5 years of aftermarket sales experience or an engineering role in automation.
  • •Engineering degree in Electric, Mechanical, or Chemical Engineering.
  • •Portuguese, English and Spanish are a must.
  • •Located in Rio de Janeiro.
Experience:Aftermarket salesAutomation
Education:
Languages:PortugueseEnglishSpanish
Tech Stack:CRM

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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