Customer Engineer II Senior-EPI

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Customer coordination"]

Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer semiconductor/display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate directly with customers, communicate progress and outcomes, and support a safe on-site environment while meeting additional assigned duties.

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Applied Materials
Applied Materials
1 day ago

Customer Engineer II Senior-EPI

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Last checked: 13 hours agoStatus: Live

Job Summary

Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer semiconductor/display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate directly with customers, communicate progress and outcomes, and support a safe on-site environment while meeting additional assigned duties.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics to troubleshoot equipment issues.
  • •Apply basic diagnostic techniques to assess and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers and fulfill additional assigned duties.
Travel: Medium travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges with guidance.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics; familiar with hand tools including digital multimeters.
Experience:1-2 yearsSemiconductorsField serviceTechnical support
Education:Associate's
Skills:CommunicationTroubleshootingCustomer coordination
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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