Customer Service Executive (French & English Speaker)

Chep
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Adaptability","Empathy","Problem Resolution","Taking Ownership","Teamwork"]

Manage French- and English-speaking customer inquiries, complaints, and requests while meeting SLAs. Support customer onboarding by setting up accounts accurately and delivering system training as needed. Partner with Sales, Finance, and Operations to resolve issues from order processing onward. Maintain clean customer data in relevant systems, review account performance, and contribute ideas to improve processes, service levels, and retention across Europe.

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FursaFursa
Chep
Chep
1 day ago

Customer Service Executive (French & English Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage French- and English-speaking customer inquiries, complaints, and requests while meeting SLAs. Support customer onboarding by setting up accounts accurately and delivering system training as needed. Partner with Sales, Finance, and Operations to resolve issues from order processing onward. Maintain clean customer data in relevant systems, review account performance, and contribute ideas to improve processes, service levels, and retention across Europe.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests while adhering to SLAs.
  • •Facilitate customer onboarding by setting up customer accounts accurately and delivering system training where needed.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure seamless customer experience and issue resolution.
  • •Maintain accurate, up-to-date customer information and service requests in relevant systems to support reporting and data integrity.
  • •Conduct customer account reviews and contribute to continuous improvement initiatives to enhance customer satisfaction and retention.

Key Requirements

  • •Experience in customer service, administration, or operational support.
  • •Experience working within defined processes and service standards.
  • •Comfortable using business systems, digital tools, and technology platforms.
  • •Ability to manage multiple priorities in a dynamic environment.
  • •Fluent French (C1/C2) and fluent English (C1/C2).
Experience:Customer serviceCustomer operationsContact centreShared servicesBPO
Skills:AdaptabilityEmpathyProblem ResolutionTaking OwnershipTeamwork
Languages:FrenchEnglish
Tech Stack:Business systemsDigital toolsTechnology platforms

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn