Harness

1 month ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Solve complex, technical customer issues end-to-end across Harness security, feature management, and code coverage products. You’ll dig into logs, APIs, and configurations, collaborate with Engineering and Product, and help customers achieve stable configurations while accelerating their deployments.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Own customer issues end-to-end — from first contact through root cause and resolution — across the product areas above.
•Debug failures across integrations, APIs, agents, scanners, pipeline configurations, and runtime environments.
•Use observability tooling (Datadog, Splunk, Prometheus, CloudWatch, or similar) to trace failures and identify root causes.
•Reproduce bugs with clean, minimal reproduction steps and drive resolution in partnership with Engineering.
•Participate in incident triage during escalations — help coordinate, communicate clearly, and deliver precise technical findings.

Pay and Benefits

Salary: USD 148,000 - 160,000 annually

Perks:Flexible Work

Key Requirements

•2+ years in a technical role where hands-on troubleshooting was a core part of the work — engineering, DevOps, SRE, QA, or similar. Customer-facing experience is a plus, not a requirement.
•Strong debugging instincts — you dig into logs, configs, and API responses methodically until you find the problem, and you don't give up when the first attempt doesn't work.
•Familiarity with CI/CD concepts and tooling — enough to understand how a pipeline is structured, how integrations fail, and how to trace a build or deployment failure.
•Scripting ability in at least one language (Python, Node.js, Bash, or similar) — enough to automate a diagnostic or clean up a repetitive task.
•Comfortable getting on a call with a customer — able to communicate technical progress clearly and set honest expectations without over-promising.

Experience:2+ yearsSaaSAISoftware developmentDevOps

Skills:CommunicationProblem-solvingCustomer-facingTeam collaboration

Languages:English

Tech Stack:DatadogSplunkPrometheusCloudWatchPythonNode.jsBashCI/CDLinuxAPIsCodecovSASTSCADASTKubernetesDockerAWSGCPAzure

Company Brief

Harness

Provides a continuous delivery and software delivery platform that automates deployment, feature releases, rollbacks, and cloud cost optimization using machine learning to help engineering teams deliver changes quickly and safely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

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Harness

1 month ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Own customer issues end-to-end — from first contact through root cause and resolution — across the product areas above.
•Debug failures across integrations, APIs, agents, scanners, pipeline configurations, and runtime environments.
•Use observability tooling (Datadog, Splunk, Prometheus, CloudWatch, or similar) to trace failures and identify root causes.
•Reproduce bugs with clean, minimal reproduction steps and drive resolution in partnership with Engineering.
•Participate in incident triage during escalations — help coordinate, communicate clearly, and deliver precise technical findings.

Pay and Benefits

Salary: USD 148,000 - 160,000 annually

Perks:Flexible Work

Key Requirements

•2+ years in a technical role where hands-on troubleshooting was a core part of the work — engineering, DevOps, SRE, QA, or similar. Customer-facing experience is a plus, not a requirement.
•Strong debugging instincts — you dig into logs, configs, and API responses methodically until you find the problem, and you don't give up when the first attempt doesn't work.
•Familiarity with CI/CD concepts and tooling — enough to understand how a pipeline is structured, how integrations fail, and how to trace a build or deployment failure.
•Scripting ability in at least one language (Python, Node.js, Bash, or similar) — enough to automate a diagnostic or clean up a repetitive task.
•Comfortable getting on a call with a customer — able to communicate technical progress clearly and set honest expectations without over-promising.

Experience:2+ yearsSaaSAISoftware developmentDevOps

Skills:CommunicationProblem-solvingCustomer-facingTeam collaboration

Languages:English

Tech Stack:DatadogSplunkPrometheusCloudWatchPythonNode.jsBashCI/CDLinuxAPIsCodecovSASTSCADASTKubernetesDockerAWSGCPAzure

Company Brief

Harness

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn