Customer Experience Manager - UKI

Cloudflare
Dubai, London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Negotiation","Problem-solving","Prioritization","Commercial judgment"]

Own the post-sale customer journey for a portfolio of customers, from onboarding through long-term retention and contract renewals. Act as a trusted business advisor and commercial owner—building stakeholder relationships, articulating ROI, and closing renewals to maximize upsells while minimizing churn. Collaborate with Sales and cross-functional teams, maintain accurate weekly forecasts, run executive business reviews, and embed AI-driven optimization using data analysis and workflow automation.

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FursaFursa
Cloudflare
Cloudflare
13 hours ago

Customer Experience Manager - UKI

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Last checked: 9 hours agoStatus: Live

Job Summary

Own the post-sale customer journey for a portfolio of customers, from onboarding through long-term retention and contract renewals. Act as a trusted business advisor and commercial owner—building stakeholder relationships, articulating ROI, and closing renewals to maximize upsells while minimizing churn. Collaborate with Sales and cross-functional teams, maintain accurate weekly forecasts, run executive business reviews, and embed AI-driven optimization using data analysis and workflow automation.
Location: Dubai, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage customer engagement across the full lifecycle, from onboarding through renewal.
  • •Be a trusted advisor to help customers adopt Cloudflare products and achieve success.
  • •Own renewal retention and growth for your book of business, including accurate weekly forecasting.
  • •Negotiate and execute renewal contracts and design pricing strategy aligned with customer objectives.
  • •Collaborate cross-functionally (Product, Engineering, Support, Marketing, and others) to resolve customer issues and translate feedback into feature requests.

Key Requirements

  • •Minimum 3 years of experience in a Customer Success/Account Management role or Inside/Field sales.
  • •2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
  • •Bachelor’s degree and/or other professional qualifications.
  • •Direct experience in commercial sales, negotiation, and deal closure.
  • •Strong understanding of (or willingness to learn) computer networking and “how the internet works,” with network security a plus.
Experience:SaaSCloud securityPerformance
Education:Bachelor's
Skills:Relationship buildingNegotiationProblem-solvingPrioritizationCommercial judgment
Languages:English
Tech Stack:LLMsGenerative AIAI analytics toolsData analysisCRMSaaSComputer networking

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn