Security Managed Services Engineer (L1)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Ticket management","Client-centric approach","Work under pressure","Adaptability"]

Provide front-line, entry-level monitoring and support for client firewall infrastructures, ensuring SLAs are met with zero missed conditions. Triage and resolve standard and low-complexity incidents and service requests via telephonic support, ITSM tickets, and chat. Conduct proactive monitoring, scheduling of patching/configuration changes, and shift handovers with updated knowledge articles, while identifying opportunities to automate and optimize workflows and support disaster recovery activities.

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FursaFursa
NTT
NTT
1 month ago

Security Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Provide front-line, entry-level monitoring and support for client firewall infrastructures, ensuring SLAs are met with zero missed conditions. Triage and resolve standard and low-complexity incidents and service requests via telephonic support, ITSM tickets, and chat. Conduct proactive monitoring, scheduling of patching/configuration changes, and shift handovers with updated knowledge articles, while identifying opportunities to automate and optimize workflows and support disaster recovery activities.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Maintain and monitor client firewall infrastructure to identify and investigate issues before or as they occur.
  • •Provide telephonic, ITSM ticket, or chat support to resolve incidents and service requests.
  • •Schedule maintenance activities including patching and configuration changes to optimize workflows.
  • •Perform shift change handovers following procedures and update or create knowledge articles for continuity.
  • •Identify opportunities to optimize work through automation and process improvements, and support disaster recovery functions and tests when needed.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage administration and monitoring services in a medium to large ICT organization.
  • •Working knowledge of ITIL processes.
  • •Ability to use active listening techniques (paraphrasing, probing, and not interrupting) during support interactions.
  • •Highly disciplined ticket handling and prompt action per defined SOPs.
  • •A bachelor’s degree in IT/Computing (or equivalent work experience).
Experience:ICTSecurity operationsNetwork operationsData centre operations
Education:Bachelor's in IT/Computing
Skills:Active listeningTicket managementClient-centric approachWork under pressureAdaptability
Tech Stack:FirewallITILITSMITSM toolsAutomationDisaster recoveryPatchingConfiguration changesKnowledge articles

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn