Technical Account Engineer - India

Zoom Video Communications
India
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Strong written communication","Strong verbal communication","Technical troubleshooting","Cross-functional communication"]

Serve as the primary technical point of contact for Zoom’s most strategic enterprise customers, owning API/SDK integration challenges from first report through resolution. Partner with SDK engineering, Solutions Engineers, and CSMs to diagnose multi-layer issues, run customer troubleshooting calls, and translate findings into documented fixes and release actions. Debug client and backend code, analyze logs and traces, and deliver architecture documentation, migration guides, and release-impact assessments.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
1 day ago

Technical Account Engineer - India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary technical point of contact for Zoom’s most strategic enterprise customers, owning API/SDK integration challenges from first report through resolution. Partner with SDK engineering, Solutions Engineers, and CSMs to diagnose multi-layer issues, run customer troubleshooting calls, and translate findings into documented fixes and release actions. Debug client and backend code, analyze logs and traces, and deliver architecture documentation, migration guides, and release-impact assessments.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end technical support for enterprise customers integrating Zoom Video SDKs, Meeting SDK, Native/Mobile SDKs, and CoBrowse SDK.
  • •Debug across the full stack, including client-side JavaScript/TypeScript, native iOS (Swift/Objective-C) and Android (Kotlin/Java), Python backend services, and REST/WebSocket APIs.
  • •Reproduce, isolate, and document customer-reported bugs using session logs, HAR traces, and SDK diagnostics; drive resolution with engineering.
  • •Lead technical troubleshooting calls with customer engineering teams to diagnose issues, provide workarounds, and coordinate fixes with Zoom SDK engineering.
  • •Develop customer-facing technical documentation, architecture diagrams, migration guides, and release-impact assessments.

Key Requirements

  • •5+ years in developer advocacy, solutions engineering, or developer relations focused on API/SDK integration, troubleshooting, or customer enablement.
  • •Working knowledge of JavaScript, TypeScript, and Python, including comfort reading and debugging code written by others.
  • •Solid understanding of RESTful APIs, OAuth 2.0 (server-to-server and authorization code), webhooks, and API rate-limit patterns.
  • •Hands-on experience integrating or troubleshooting client-side SDKs (Web, iOS, or Android); real-time communication SDK experience (e.g., WebRTC, SIP, SRTP) is a plus.
  • •Ability to analyze network traces, console logs, HAR files, and crash reports to isolate and identify root cause.
Experience:Developer advocacySolutions engineeringDeveloper relationsAPI/SDK integrationTroubleshootingCustomer enablement
Skills:Strong written communicationStrong verbal communicationTechnical troubleshootingCross-functional communication
Languages:English
Tech Stack:JavaScriptTypeScriptPythonSwiftObjective-CKotlinJavaRESTWebSocketOAuth 2.0WebhooksAPI rate limitingHAR filesWebRTCSIPSRTPIOS SDKAndroid SDKCoBrowseRTMS

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn