Owner.com

1 month ago

POS Customer Success Manager (US/Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the post-launch relationships for restaurants using Owner’s full-stack POS and core online ordering, driving adoption and retention. Coach customers on in-store growth strategies, loyalty program adoption, mobile app optimization, and sales volume growth. Run Value Reviews that connect product usage to business outcomes (sales growth, conversion, revenue, digital performance) and mitigate churn by monitoring customer health signals. Collaborate with Product, Launch, Support, and Sales to surface insights and shape scalable POS playbooks.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of POS customers across the post-go-live lifecycle, driving full adoption across Owner’s core online ordering platform and POS.
•Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization, and sales volume growth.
•Conduct Value Reviews tying product usage to business outcomes such as MoM sales growth, conversion, in-store revenue, and digital channel performance.
•Monitor customer health signals and proactively engage at-risk customers to identify and mitigate churn risk, including managing cancellation conversations.
•Collaborate cross-functionally with Product, Launch, Support, and Sales to surface POS customer insights, drive improvements, and build POS playbooks (processes and SOPs).

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

•2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company.
•Experience with retention metrics including NRR, GRR, and/or other retention targets.
•Working knowledge of POS hardware payment processing technology and in-store restaurant operations.
•Proven track record of managing customer churn and driving product adoption in a SaaS environment.
•Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, and Slack.

Experience:2+ yearsSaaSPOSRestaurant technologyB2B2CFood/hospitality

Skills:Customer-centricityCommunicationNegotiationProblem-solvingProcess improvement

Tech Stack:POSSalesforceSalesLoftClaudeNotionSlackMobile appOnline orderingCRMLoyalty program

Company Brief

Owner.com

Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn

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Owner.com

1 month ago

POS Customer Success Manager (US/Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of POS customers across the post-go-live lifecycle, driving full adoption across Owner’s core online ordering platform and POS.
•Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization, and sales volume growth.
•Conduct Value Reviews tying product usage to business outcomes such as MoM sales growth, conversion, in-store revenue, and digital channel performance.
•Monitor customer health signals and proactively engage at-risk customers to identify and mitigate churn risk, including managing cancellation conversations.
•Collaborate cross-functionally with Product, Launch, Support, and Sales to surface POS customer insights, drive improvements, and build POS playbooks (processes and SOPs).

Pay and Benefits

Salary: USD 90,000 - 100,000 annually

Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

•2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company.
•Experience with retention metrics including NRR, GRR, and/or other retention targets.
•Working knowledge of POS hardware payment processing technology and in-store restaurant operations.
•Proven track record of managing customer churn and driving product adoption in a SaaS environment.
•Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, and Slack.

Experience:2+ yearsSaaSPOSRestaurant technologyB2B2CFood/hospitality

Skills:Customer-centricityCommunicationNegotiationProblem-solvingProcess improvement

Tech Stack:POSSalesforceSalesLoftClaudeNotionSlackMobile appOnline orderingCRMLoyalty program

Company Brief

Owner.com

Industry: Restaurants & Food Service

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Website LinkedIn