Vice President, Client Management & Global Business Development – GCG Japan

American Express
Tokyo
Workplace: HybridFull timeFunction: Business Development & PartnershipsSkills: ["People leadership","Strategic thought leadership","Negotiation","Relationship management","Communication"]

Lead Japan Client Management & Business Development teams for American Express Global Commercial Services, focusing on large, strategic multinational customers. Own strategy execution for globally headquartered clients, drive profitable growth and retention, and front key negotiations. Build senior and Board-level relationships across a global customer portfolio while collaborating across GCS functions. Translate business results into actions, strengthen pipeline management, and improve customer satisfaction through added value services.

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American Express
American Express
4 days ago

Vice President, Client Management & Global Business Development – GCG Japan

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Job Summary

Lead Japan Client Management & Business Development teams for American Express Global Commercial Services, focusing on large, strategic multinational customers. Own strategy execution for globally headquartered clients, drive profitable growth and retention, and front key negotiations. Build senior and Board-level relationships across a global customer portfolio while collaborating across GCS functions. Translate business results into actions, strengthen pipeline management, and improve customer satisfaction through added value services.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Sr. Director level

Key Responsibilities

  • •Lead Japan client management and business development teams focused on large and strategic global customers in the multinational segment.
  • •Provide strategic thought leadership and drive profitable growth by retaining, expanding, and developing the business portfolio.
  • •Execute international strategy for customers headquartered outside Japan in close alignment with global stakeholders.
  • •Front global customer negotiations to ensure profitable client retentions and provide regional support.
  • •Improve customer satisfaction by delivering enhanced offering and added value services while supporting outsourced program management resources.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalCounseling Support

Key Requirements

  • •Strong people leadership with ability to create engagement and followership in a global environment.
  • •Strategic thought leadership to design and execute a clear business plan across a complex global environment and drive sustainable growth and retention.
  • •Proven results-driven commercial leadership with track record in multi-market or cross-border environments, including analyzing and interpreting business performance.
  • •Senior level negotiation, presentation, and influencing skills with excellent relationship management across complex, multinational key account portfolios.
  • •Fluency in written and oral English and Japanese language skills; understanding of Procurement and Procure-to-Pay processes would be a benefit.
Skills:People leadershipStrategic thought leadershipNegotiationRelationship managementCommunication
Languages:JapaneseEnglish

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn