Product Specialist, Custom Content

Getty Images
Sydney
Workplace: HybridContractFunction: Content & Editorial (Writing/Editing)Skills: ["Results-focused","Organizational skills","Excellent communications","Relationship building","Problem solving"]

Liaise with clients across Asia-Pacific to support Getty Images’ Custom Content offering through strategic pre- and post-sales conversations. Provide end-to-end guidance from discovery and subject-matter expertise for new opportunities, to onboarding, managing creative brief discussions, and tracking contract timing for utilization, satisfaction, and renewal. Partner with creative and production teams to execute briefs and logistics, and coordinate with enterprise sales, legal, and finance to ensure smooth delivery.

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FursaFursa
Getty Images
Getty Images
23 hours ago

Product Specialist, Custom Content

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Last checked: 11 hours agoStatus: Live

Job Summary

Liaise with clients across Asia-Pacific to support Getty Images’ Custom Content offering through strategic pre- and post-sales conversations. Provide end-to-end guidance from discovery and subject-matter expertise for new opportunities, to onboarding, managing creative brief discussions, and tracking contract timing for utilization, satisfaction, and renewal. Partner with creative and production teams to execute briefs and logistics, and coordinate with enterprise sales, legal, and finance to ensure smooth delivery.
Location: Sydney
Workplace: Hybrid
Employment Type: Contract
Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

  • •Provide end-to-end support for the Custom Content product, a crowd-sourced solution for creating exclusive content at scale.
  • •Drive pre-sales discovery by providing subject matter expertise to support new business opportunities and sales teams.
  • •Support post-sales success through onboarding, functionality familiarization, creative brief conversation management, and contract timing monitoring.
  • •Collaborate with creative content and production teams on brief execution and logistics as a liaison between clients and internal teams.
  • •Work with enterprise sales, legal, and finance using systems and processes to support seamless service delivery.

Key Requirements

  • •Fluency in Japanese and English (business proficiency for both).
  • •Experience in account management or customer success roles, or as a subject matter expert.
  • •Strong customer service and communication skills, with the ability to build and maintain relationships internally and externally.
  • •Strong organizational skills to manage multiple short- and long-term tasks and meet delivery expectations on tight deadlines.
  • •Proficiency to advanced computer literacy, including MS Office tools and preferably Salesforce.
Skills:Results-focusedOrganizational skillsExcellent communicationsRelationship buildingProblem solving
Languages:JapaneseEnglish
Tech Stack:MS OfficeSalesforce

Company Brief

Getty Images
Getty Images is a visual media company that provides a global collection of stock photos, editorial images, video, and music licensing for creative and commercial customers across industries.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Seattle, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
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