Lead Specialist, Supply Operations (Bangkok-based)

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: mastersSkills: ["Communication","Team leadership","Stakeholder management","Problem-solving","Ownership"]

Lead Supply Operations in Agoda’s Supply Global Verticals team, ensuring optimal performance and user experience of the CRM system through market engagement and stakeholder collaboration. You’ll maintain high-quality pricing competitiveness data, drive process optimization via innovation and automation (including AI assistants), and serve as the primary day-to-day contact for regional teams. Manage and develop a team of 3–5 while delivering productivity targets and resolving system issues.

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Agoda
Agoda
2 days ago

Lead Specialist, Supply Operations (Bangkok-based)

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Job Summary

Lead Supply Operations in Agoda’s Supply Global Verticals team, ensuring optimal performance and user experience of the CRM system through market engagement and stakeholder collaboration. You’ll maintain high-quality pricing competitiveness data, drive process optimization via innovation and automation (including AI assistants), and serve as the primary day-to-day contact for regional teams. Manage and develop a team of 3–5 while delivering productivity targets and resolving system issues.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure optimal performance and user experience of the CRM system through regular market engagements and gap identification.
  • •Help the Supply team maintain high-quality pricing competitiveness data with global impact.
  • •Optimize existing business flows using innovation and automation to improve performance and efficiency metrics.
  • •Lead a team of 3–5 people, ensuring consistent delivery against productivity targets and quick issue troubleshooting.
  • •Act as the primary day-to-day point of contact for regional teams and collaborate with HQ and APAC stakeholders.

Key Requirements

  • •Master’s degree or equivalent experience.
  • •4+ years of operations management experience.
  • •Experience independently leading mid-to-large scale global projects with timely delivery and quality outcomes.
  • •Experience with CRM systems or managing business tools, with a strong technical mindset for systems and logic.
  • •Proven ability to manage and motivate a team of 3–5 while maintaining productivity targets and quality.
Experience:Operations managementGlobal projects
Education:Master's
Skills:CommunicationTeam leadershipStakeholder managementProblem-solvingOwnership
Tech Stack:CRMAI assistants

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn