Arrise

4 days ago

RNG Customer Support Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide prompt, professional support to operators and their clients by troubleshooting and resolving technical issues related to RNG software. Analyze customer-reported problems, document interactions, and report bugs or malfunctions. Deliver step-by-step guidance, collaborate with cross-functional teams to escalate complex cases, and keep support workflows and product knowledge up to date. Use ticketing/CRM tools to track cases and support knowledge sharing within the team.

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and support requests promptly and professionally.
•Identify, troubleshoot, and resolve technical issues within scope for operators and their clients.
•Conduct analysis on requested information and report bugs, malfunctions, or unpredictable software behavior.
•Provide step-by-step guidance to customers to resolve problems.
•Document and track customer interactions using a ticketing system or CRM, and collaborate to escalate complex issues.

Pay and Benefits

Perks:Paid LeaveGym MembershipLearning Budget

Key Requirements

•Bachelor’s degree (or equivalent work experience).
•Proven experience in customer service or related roles.
•Strong problem-solving and analytical skills.
•Excellent verbal and written communication, including explaining technical concepts to non-technical users.
•Proficiency with ticketing systems and CRM tools, plus Microsoft 365 (MS Teams, Microsoft Word, SharePoint).

Education:Bachelor's

Skills:Problem-solvingAnalytical skillsCommunicationCustomer-orientedMultitasking

Languages:English

Tech Stack:Microsoft 365MS TeamsMicrosoft WordSharePointTicketing systemCRM software

Company Brief

Arrise

Arrise provides a cloud platform that helps property owners, facilities teams and compliance managers centralize building safety, maintenance and regulatory documentation, automate inspections and workflows, and streamline reporting to reduce risk and ensure operational compliance.

Industry: Facility Management

Website

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Arrise

4 days ago

RNG Customer Support Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and support requests promptly and professionally.
•Identify, troubleshoot, and resolve technical issues within scope for operators and their clients.
•Conduct analysis on requested information and report bugs, malfunctions, or unpredictable software behavior.
•Provide step-by-step guidance to customers to resolve problems.
•Document and track customer interactions using a ticketing system or CRM, and collaborate to escalate complex issues.

Pay and Benefits

Perks:Paid LeaveGym MembershipLearning Budget

Key Requirements

•Bachelor’s degree (or equivalent work experience).
•Proven experience in customer service or related roles.
•Strong problem-solving and analytical skills.
•Excellent verbal and written communication, including explaining technical concepts to non-technical users.
•Proficiency with ticketing systems and CRM tools, plus Microsoft 365 (MS Teams, Microsoft Word, SharePoint).

Education:Bachelor's

Skills:Problem-solvingAnalytical skillsCommunicationCustomer-orientedMultitasking

Languages:English

Tech Stack:Microsoft 365MS TeamsMicrosoft WordSharePointTicketing systemCRM software

Company Brief

Arrise

Industry: Facility Management

Website