Customer Success Manager, Brand & Media Analytics

Hire Hangar
Columbia
Workplace: OnsiteContractUSD 70,000 - 90,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Client-facing communication","Consultative approach","Detail-oriented","Trusted-advisor mindset","Collaboration"]

Own client onboarding and ongoing support for an AI platform that helps brands spot emerging narratives and coordinated inauthentic activity. Guide customers through dashboards, alerting tools, and platform setup, and help them translate narrative/social listening data into communications strategy. Deliver client-facing reports on insights and trends, manage renewals, surface feedback for product improvements, and collaborate internally to ensure a high-touch experience.

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Hire Hangar
Hire Hangar
4 weeks ago

Customer Success Manager, Brand & Media Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own client onboarding and ongoing support for an AI platform that helps brands spot emerging narratives and coordinated inauthentic activity. Guide customers through dashboards, alerting tools, and platform setup, and help them translate narrative/social listening data into communications strategy. Deliver client-facing reports on insights and trends, manage renewals, surface feedback for product improvements, and collaborate internally to ensure a high-touch experience.
Location: Columbia
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Onboard new clients and guide them through platform setup, dashboards, and alerting tools.
  • •Help clients interpret narrative and social listening data to inform communications strategy.
  • •Build and deliver client-facing reports summarizing platform insights and emerging trends.
  • •Serve as the primary point of contact for client questions, training, and ongoing support.
  • •Manage renewals and identify opportunities to expand client engagement with the platform.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Key Requirements

  • •Background in public relations, communications, media relations, or a related agency environment (non-negotiable).
  • •Experience producing or presenting client-facing reports, media coverage summaries, or performance insights.
  • •Strong written and verbal communication skills with a polished, client-facing style.
  • •Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship.
Experience:PRCommunicationsMedia monitoringSocial listeningClient-facing reporting
Skills:Client-facing communicationConsultative approachDetail-orientedTrusted-advisor mindsetCollaboration
Tech Stack:Google WorkspaceSlackZoomMeltwaterBrandwatchSprout SocialCisionTalkwalker

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
WebsiteLinkedInGlassdoor