ZA Operations Associate- Night Shift

Sporty Group
South Africa
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1+ yearsSkills: ["Analytical","Detail-oriented","Communication","Problem-solving","Collaboration"]

Operations-focused role supporting ecommerce processes, fraud detection, and customer service operations during a night shift. You’ll develop reports, maintain SOPs and knowledge bases, monitor payment systems and PSPs for real-time alerts, and escalate to product/tech/trading teams as needed to optimize efficiency and reduce risk.

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Sporty Group
Sporty Group
4 months ago

ZA Operations Associate- Night Shift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Operations-focused role supporting ecommerce processes, fraud detection, and customer service operations during a night shift. You’ll develop reports, maintain SOPs and knowledge bases, monitor payment systems and PSPs for real-time alerts, and escalate to product/tech/trading teams as needed to optimize efficiency and reduce risk.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Handling day-to-day backend operations including query resolution, content management and escalations
  • •Monitoring and managing Customer Service operations
  • •Analyse Customer Service processes and help identify areas of performance or process improvements
  • •Handling level 2/3 escalations providing support to our Customer Service team by analysing data and customer history
  • •Escalations to the Product, Technology, Trading and Payment teams as required

Key Requirements

  • •Fluency in English
  • •Strong Excel/Google Spreadsheet skills
  • •1+ years of general experience in E-commerce or related online companies
  • •1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred
  • •Detail-oriented
Experience:1+ yearsE-commerce
Skills:AnalyticalDetail-orientedCommunicationProblem-solvingCollaboration
Languages:English
Tech Stack:GrafanaSlackExcelGoogle SheetsPayments

Company Brief

Sporty Group
Operates an online retail platform offering sports apparel, equipment, and accessories across multiple sports categories, targeting consumers and amateur athletes with a range of brands and direct-to-consumer products.
Industry: E-commerce
Website