Customer Success Manager - Named Accounts

Autodesk
Colorado, Arizona, Florida, Georgia, Massachusetts
Workplace: RemoteFull timeUSD 82,000 - 147,620 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer success discipline","Communication","Analytical problem-solving","Relationship building","Proactive execution"]

Own customer success and adoption-realization plans for assigned Named Accounts in Autodesk’s Education Named Accounts team. Translate account priorities into onboarding, training, and enablement activities, coordinating technical and learning partners to remove barriers and drive measurable adoption outcomes. Monitor product usage and engagement, analyze trends and feedback to identify risks and opportunities, and share progress and proof points in QBRs and account planning while building trusted relationships across stakeholders.

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FursaFursa
Autodesk
Autodesk
11 hours ago

Customer Success Manager - Named Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer success and adoption-realization plans for assigned Named Accounts in Autodesk’s Education Named Accounts team. Translate account priorities into onboarding, training, and enablement activities, coordinating technical and learning partners to remove barriers and drive measurable adoption outcomes. Monitor product usage and engagement, analyze trends and feedback to identify risks and opportunities, and share progress and proof points in QBRs and account planning while building trusted relationships across stakeholders.
Location: Colorado, Arizona, Florida, Georgia, Massachusetts
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own execution of customer success and adoption-realization plans for assigned Named Accounts, translating priorities into actions, milestones, and success measures
  • •Plan and execute onboarding, training, enablement, and related activities to help customers adopt Autodesk solutions into courses and programs
  • •Coordinate technical resources, product experts, and Learning Partners; identify barriers, drive resolution, and escalate issues when needed
  • •Monitor product usage, course adoption, and customer engagement to assess adoption health and identify risks, gaps, and opportunities
  • •Build trusted relationships with educators and IT stakeholders and contribute outcomes and success stories to customer QBRs and account planning
Travel: Medium travel

Pay and Benefits

Salary: USD 82,000 - 147,620 annually
Perks:Annual BonusEquity

Key Requirements

  • •4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline
  • •Experience helping customers implement, adopt, and realize value from technology solutions
  • •Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma)
  • •Strong analytical skills to interpret adoption data and customer feedback and recommend action
  • •Strong relationship-building and communication skills across technical and non-technical stakeholders
Skills:Customer success disciplineCommunicationAnalytical problem-solvingRelationship buildingProactive execution
Tech Stack:FusionForma

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor