Director, Content Marketing

Gorgias
Toronto, New York
Full timeCAD 202,000 - 224,000 annuallyFunction: Marketing & GrowthExperience: 5-7 yearsSkills: ["Strategic thinking","Excellent writing","Judgment","Taste","Builder mindset"]

Own and rebuild the content marketing program for an AI-first ecommerce platform, covering brand, thought leadership, social, community, and customer-led content. Set the content strategy and editorial calendar, and lead amplification across SEO and AI answers (AEO). Build AI-powered workflows in Claude Code and Cortex to turn insights into finished content faster, write for enterprise buyers, partner with demand gen/PMM, and grow the function by hiring a teammate.

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Gorgias
Gorgias
1 day ago

Director, Content Marketing

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Last checked: 6 hours agoStatus: Live

Job Summary

Own and rebuild the content marketing program for an AI-first ecommerce platform, covering brand, thought leadership, social, community, and customer-led content. Set the content strategy and editorial calendar, and lead amplification across SEO and AI answers (AEO). Build AI-powered workflows in Claude Code and Cortex to turn insights into finished content faster, write for enterprise buyers, partner with demand gen/PMM, and grow the function by hiring a teammate.
Location: Toronto, New York
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Director level

Key Responsibilities

  • •Own the content marketing strategy and production process across brand, thought leadership, social, community, and customer-led content.
  • •Develop AI-powered workflows in Claude Code and Cortex to convert research and insights into finished content faster.
  • •Drive content discovery and amplification across social, communities, SEO, and AI answers (AEO).
  • •Create persona-specific content for enterprise buyers across longer sales cycles.
  • •Hire and manage a social media/community teammate as the function grows.

Pay and Benefits

Salary: CAD 202,000 - 224,000 annually
Equity and Bonus:Equity
Perks:Learning Budget

Key Requirements

  • •5-7+ years in content marketing, ideally at a SaaS or ecommerce company.
  • •Built content programs with evidence of funnel impact.
  • •Experience writing for enterprise buyers and complex purchase decisions.
  • •Strong instincts for brand, thought leadership, social, and voice of customer.
  • •Experience using AI tools (not just ChatGPT) and understanding how AI search (AEO) changes SEO.
Experience:5-7 yearsSaaSEcommerce
Skills:Strategic thinkingExcellent writingJudgmentTasteBuilder mindset
Tech Stack:Claude CodeCortexChatGPTClaudeGranolaSEOAEOShopify

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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