Atmos Energy

4 days ago

IT Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-level technical support to resolve personal computer incidents and issues with IT applications and services. Triage and escalate complex requests, help analyze hardware problems, and assist with password changes and account re-activation. Coordinate IT procurement for desktop peripherals and software, support equipment loaning, and maintain problem tracking tools and a knowledge base. Produce reporting for IT management and monitor aged tickets through completion.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide first-level technical support to resolve personal computer incidents and IT application/service problems.
•Escalate complex calls to the appropriate level of responsibility.
•Assist in analyzing PC hardware issues to determine servicing, replacement, or retirement.
•Support employees with password changes and account re-activation.
•Coordinate desktop IT procurement and equipment loaning; maintain problem tracking/reporting tools and a knowledge base. (Include statistics and monitor aged tickets.)

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, MIS, Business, or a related field; or high school plus four years of related technical experience.
•Ability to communicate with internal/external customers to explain complex technical concepts.
•Ability to perform analyses using ratios, percentages, and simple statistical methods.
•Advanced knowledge of software applications used to create documents, reports, and graphics.
•Able to work in an indoor environment with frequent physical activities, including lifting objects over 100 pounds.

Experience:4+ years

Education:Bachelor's in Computer Science, Information Technology, MIS, Business or related field

Skills:CommunicationCustomer supportProblem-solvingTechnical troubleshootingDocumentation

Company Brief

Atmos Energy

Atmos Energy is a regulated natural gas utility that distributes and transports natural gas to millions of customers across multiple U.S. states. It operates pipeline, storage, and distribution infrastructure focused on safe and reliable energy delivery.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1906

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Atmos Energy

4 days ago

IT Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide first-level technical support to resolve personal computer incidents and IT application/service problems.
•Escalate complex calls to the appropriate level of responsibility.
•Assist in analyzing PC hardware issues to determine servicing, replacement, or retirement.
•Support employees with password changes and account re-activation.
•Coordinate desktop IT procurement and equipment loaning; maintain problem tracking/reporting tools and a knowledge base. (Include statistics and monitor aged tickets.)

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, MIS, Business, or a related field; or high school plus four years of related technical experience.
•Ability to communicate with internal/external customers to explain complex technical concepts.
•Ability to perform analyses using ratios, percentages, and simple statistical methods.
•Advanced knowledge of software applications used to create documents, reports, and graphics.
•Able to work in an indoor environment with frequent physical activities, including lifting objects over 100 pounds.

Experience:4+ years

Education:Bachelor's in Computer Science, Information Technology, MIS, Business or related field

Skills:CommunicationCustomer supportProblem-solvingTechnical troubleshootingDocumentation

Company Brief

Atmos Energy

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1906

Glassdoor: 3.7

Website LinkedIn Glassdoor