Sr Customer Development Rep(Calling), Shenzhen

HSBC
Shenzhen
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Presentation","Sales","Objection handling","Interpersonal communication","Customer service orientation"]

Acquire non-transaction banking (NTB) customers through central leads and self-generated leads, building strong relationships with internal partners such as WPB and Marketing. Create an excellent first impression to deepen customer relationships, deliver fair outcomes, and support transparent, orderly conduct. Take ownership of performance expectations and required training, contribute to team effectiveness, improve customer service quality, and monitor information to identify risks and opportunities while meeting regulatory compliance requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Sr Customer Development Rep(Calling), Shenzhen

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Acquire non-transaction banking (NTB) customers through central leads and self-generated leads, building strong relationships with internal partners such as WPB and Marketing. Create an excellent first impression to deepen customer relationships, deliver fair outcomes, and support transparent, orderly conduct. Take ownership of performance expectations and required training, contribute to team effectiveness, improve customer service quality, and monitor information to identify risks and opportunities while meeting regulatory compliance requirements.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Acquire NTB customers via central leads and self-generated leads.
  • •Develop strong working relationships with relevant business areas (e.g., WPB and Marketing).
  • •Create an excellent first impression and strengthen/deepen customer relationships.
  • •Support team success by sharing knowledge and best practices and contributing to a productive, diverse environment.
  • •Follow HSBC policies and control requirements, monitor information for risks/opportunities, and ensure high-quality risk management and regulatory compliance.

Key Requirements

  • •Sound knowledge of various forms of deposits, mortgage, etc.
  • •Knowledge of constantly changing banking/finance laws and regulations, consumer trends, competitor offerings, and economic/FX markets.
  • •Strong presentation and sales skills, including objection handling techniques.
  • •Good interpersonal and communication skills with a customer service orientation.
  • •Attain appropriate professional and regulatory qualifications required by the market and internal standards as required by HSBC (HBCN/market requirements as stated).
Skills:PresentationSalesObjection handlingInterpersonal communicationCustomer service orientation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn