Account Representative, SMB (North)

PayPal
Germany, Berlin
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer conversations","Organization","Prioritization","Judgment","Team collaboration","Communication"]

Own and manage end-to-end commercial relationships for a portfolio of approximately 200 SMB merchants in Southern Germany, driving retention and growth. Protect transaction margin through consistent account management, sales activity, and high-quality customer conversations. Use AI-powered tools to identify growth, cross-sell, and risk opportunities, maintain accurate pipeline/forecast/portfolio reporting, and coordinate internal teams to resolve merchant needs.

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FursaFursa
PayPal
PayPal
20 hours ago

Account Representative, SMB (North)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own and manage end-to-end commercial relationships for a portfolio of approximately 200 SMB merchants in Southern Germany, driving retention and growth. Protect transaction margin through consistent account management, sales activity, and high-quality customer conversations. Use AI-powered tools to identify growth, cross-sell, and risk opportunities, maintain accurate pipeline/forecast/portfolio reporting, and coordinate internal teams to resolve merchant needs.
Location: Germany, Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own/manage the commercial relationship with SMB merchants, delivering strong end-to-end outcomes.
  • •Engage and collaborate with the immediate team, suggesting solutions and efficiencies.
  • •Acquire, manage, and expand relationships with small and medium-sized merchants.
  • •Protect transaction margin and drive growth through consistent account management, retention, and sales activity.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting; coordinate internal teams to resolve merchant needs and decide actions when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •1+ years of relevant experience and a Bachelor’s degree (or equivalent education and experience).
  • •3+ years of relevant experience and a Bachelor’s degree (or equivalent education and experience).
  • •Ability to structure, organize, and plan a large customer book while maintaining service quality and follow-through.
  • •Comfort having customer and commercial conversations—building trust, identifying needs, and converting opportunities.
  • •Use AI, data, and playbooks to make sound trade-offs and escalate appropriately when multiple issues need attention.
Education:Bachelor's
Skills:Customer conversationsOrganizationPrioritizationJudgmentTeam collaborationCommunication

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn