Algolia

3 months ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Customer Success Engineer at Algolia drives adoption and success for customers by delivering technical onboarding, workshops, and guidance on search implementation, working across customer architectures to design scalable solutions and collaborating with Product and Engineering to build product expertise.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
•Scope, shape and present technical workshops to drive Algolia’s adoption
•Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
•Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
•Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting

Key Requirements

•Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
•Experience with REST API, database management, and web development technologies
•Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
•Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
•Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels

Skills:CommunicationPresentationProblem-solvingTime managementCollaboration

Languages:English

Tech Stack:JavaScriptJavaPHPC#Objective-CSwiftRubyPythonREST APIDatabasesWeb development

Company Brief

Algolia

Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Algolia

3 months ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
•Scope, shape and present technical workshops to drive Algolia’s adoption
•Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
•Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
•Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting

Key Requirements

•Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
•Experience with REST API, database management, and web development technologies
•Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
•Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
•Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels

Skills:CommunicationPresentationProblem-solvingTime managementCollaboration

Languages:English

Tech Stack:JavaScriptJavaPHPC#Objective-CSwiftRubyPythonREST APIDatabasesWeb development

Company Brief

Algolia

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn