Customer Relationship Officer (For Future Openings)

Emirates NBD
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Client satisfaction","Attention to detail","Compliance","Risk awareness","Communication"]

Provide consistently excellent service to Priority Banking customers by executing priority transaction processing (account openings, deposits, withdrawals, fund transfers) and ensuring accurate documentation under KYC/AML controls. Mitigate operational risk through dual control, suspicious activity monitoring, and secure data handling. Support customers with retail banking product and digital onboarding queries, manage CRM cases, and contribute to service quality and sales account target tracking.

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FursaFursa
Emirates NBD
Emirates NBD
3 days ago

Customer Relationship Officer (For Future Openings)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide consistently excellent service to Priority Banking customers by executing priority transaction processing (account openings, deposits, withdrawals, fund transfers) and ensuring accurate documentation under KYC/AML controls. Mitigate operational risk through dual control, suspicious activity monitoring, and secure data handling. Support customers with retail banking product and digital onboarding queries, manage CRM cases, and contribute to service quality and sales account target tracking.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process priority banking transactions (account openings, deposits, withdrawals, fund transfers) accurately and in line with internal controls.
  • •Verify client documentation and ensure KYC and AML compliance during all service interactions, escalating exceptions as required.
  • •Apply dual control and segregation of duties, monitor for suspicious activity, and maintain up-to-date records in core banking systems.
  • •Support customer engagement by responding to retail banking product queries and educating customers on digital banking channels and self-service onboarding.
  • •Action and review assigned CRM cases, liaise with compliance and other departments for document follow-ups, and validate/track requests in track BPM/track soft.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •University degree in Business or Finance (Diploma or Bachelor's in Banking, Finance, Business Administration, or related field).
  • •1-2 years of work experience, preferably in a bank processing/back office/Customer Services function.
  • •Experience with Finacle, Fin One, MS Excel, and MS Office.
  • •Certification in AML/KYC compliance (preferred).
  • •Ongoing professional development in customer service or digital banking.
Experience:1-2 yearsBanking
Education:Bachelor's in Business or Finance
Skills:Client satisfactionAttention to detailComplianceRisk awarenessCommunication
Certifications:AML/KYC compliance
Tech Stack:FinacleFin OneMS ExcelMS OfficeCore banking systemsCRMTrack BPMTrack soft

Company Brief

Emirates NBD
Emirates NBD is a leading UAE-based banking group providing retail, corporate, Islamic, investment and private banking, plus asset management and digital banking services across multiple countries in the MENAT region.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1963
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