NTT

2 days ago

Service Desk Consultant - Mandarin Speaker (IT Graduate)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide service desk support by responding to customer inquiries and incidents in line with SLAs, creating and managing incident/service request tickets in the ticketing system, and monitoring request processing status. Forward issues to responsible teams, perform ticket follow-up, and deliver regular customer status reports. Handle user issues via phone, email, and online support using established service desk procedures.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Respond to customer inquiries and incident reports according to SLAs.
•Create incident and service request tickets in the ticketing system for further processing.
•Monitor the processing status of customer requests/incidents and forward them to responsible teams.
•Provide regular customer status reports on troubleshooting and handling processes.
•Handle user issues through telephone, email, and online support; perform ticket follow-up and monthly reporting.

Key Requirements

Skills:Customer supportIncident managementTroubleshootingTicket follow-upCommunication

Languages:Mandarin

Tech Stack:Ticketing system

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT