Customer Success Executive

Unifonic
Amman
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Rapport building","Problem-solving","Ownership","Collaboration","Adaptability","Detail-oriented","Customer-first mindset","Analytical thinking"]

Own the end-to-end customer experience for assigned accounts, serving as the day-to-day point of contact to ensure clients consistently realize value from the Unifonic platform. Drive product adoption through onboarding, success plans, QBRs, and adoption reviews, while monitoring customer health to flag churn risks early. Support internal teams, represent the voice of the customer, and identify expansion/upsell opportunities—especially around AI-powered offerings.

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FursaFursa
Unifonic
Unifonic
2 weeks ago

Customer Success Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end customer experience for assigned accounts, serving as the day-to-day point of contact to ensure clients consistently realize value from the Unifonic platform. Drive product adoption through onboarding, success plans, QBRs, and adoption reviews, while monitoring customer health to flag churn risks early. Support internal teams, represent the voice of the customer, and identify expansion/upsell opportunities—especially around AI-powered offerings.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for assigned customers and build strong, long-lasting relationships.
  • •Prepare and deliver Customer Success touchpoints, including QBRs, adoption reviews, and check-ins with internal teams.
  • •Drive early and sustained product adoption through onboarding, key milestones, and sharing best practices.
  • •Monitor account health, identify churn/risk signals early, and work with the account team to resolve issues and implement retention strategies.
  • •Identify expansion and upsell opportunities in your portfolio, particularly for AI products, and provide the voice of the customer to improve products/processes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusRemote WorkPaid Leave

Key Requirements

  • •2+ years of experience in customer-facing roles such as customer success, account management, customer support, or client services.
  • •Experience with SaaS, CPaaS, or other tech/consumption-based products (plus).
  • •Basic understanding of SaaS business models and genuine interest in how enterprise customers derive value.
  • •Ability to build rapport with customer stakeholders, including day-to-day users and team leads.
  • •Comfort working with success plans and success metrics to track customer outcomes.
Experience:2+ yearsSaaSCPaaSCustomer successAccount managementCustomer support
Education:Bachelor's
Skills:CommunicationRapport buildingProblem-solvingOwnershipCollaborationAdaptabilityDetail-orientedCustomer-first mindsetAnalytical thinking
Tech Stack:CRM SystemsSaaSCPaaSConversational AICustomer OnboardingCustomer HealthData AnalysisReportingQBRsSuccess Plans

Company Brief

Unifonic
Provides a customer communication platform that helps businesses send SMS, WhatsApp, voice, and other omnichannel messages through APIs and workflow tools. Serves enterprises seeking to automate marketing, support, and transactional communications across the Middle East and beyond.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2006
WebsiteLinkedIn