1 month ago

Principal Product Manager - HR Service Delivery & Workflow Automation

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the strategy and roadmap for HR Service Delivery and workflow automation platforms (primarily ServiceNow HRSD), designing end-to-end HR service experiences, scaling through AI and automation. Influences global cross-functional teams without direct authority, aligning platform capabilities with HP’s digital workforce strategy while ensuring security, compliance, and seamless integration with Workday and adjacent systems.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the product strategy and roadmap for HR Service Delivery, with primary ownership of ServiceNow HRSD and related workflow and automation capabilities.
•Define and continuously improve the end-to-end digital experience for employees and managers—self-service, guided support, and faster resolution with less manual effort.
•Partner in the design HR workflows across the employee lifecycle that support a tiered service model (self-service, service desk, specialist) and consistent global delivery.
•Lead product requirements, user acceptance testing (UAT), and pilots—including agent-enabled and automation use cases—using results to guide roadmap priorities.
•Advance AI-assisted and agent-enabled service delivery with AI and automation teams, aligned to HP’s broader digital workforce strategy.

Pay and Benefits

Salary: 205,200

Perks:Health InsuranceDentalVisionDisabilityLife InsuranceParential LeavePaid Holidays

Key Requirements

•10+ years in HR technology, service delivery platforms, or product management.
•Hands-on experience with ServiceNow HRSD or a similar case management platform.
•Strong understanding of HR shared services and service delivery operating models.
•Demonstrated ability to influence without authority and manage competing priorities.
•Experience integrating ServiceNow with Workday or other HR platforms.

Experience:10+ yearsHR technologyHR service deliveryServiceNow

Education:Bachelor's

Skills:ServiceNowWorkdayAIAutomationWorkflowHRSD

Tech Stack:ServiceNowWorkdayAIAutomationWorkflow

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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