Technical Account Manager, KSA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide technical services for Group-IB Fraud Protection customers in the MEA market, acting as an escalation point and advocate between customers and internal teams. Handle product questions and issues (usage, features, errors, configuration), log requests in the service desk, and produce detailed problem reports and post-mortems. Advise customers on FP support activities and collaborate with technical experts to improve design, reliability, and maintenance.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Establish and oversee internal and external project expectations, including escalation procedures and communication protocols.
•Respond to customer and internal issues related to Fraud Protection product usage, features, errors, and configuration.
•Log all requests in the service desk and act as the main line of support to customers.
•Write detailed problem reports for unanswered questions, product defects, and post-mortem reports.
•Work with technical experts as needed and act as a strategic technical advisor for FP support activities.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Minimum 1-year of relevant experience in technical support, development, or solution engineering (including test case design and software consulting).
•Excellent communication skills, with the ability to articulate priorities and gain alignment to pursue developments.
•Experience working cross-functionally to solve complex problems.
•Bachelor’s degree in computer science or cybersecurity.
•Strong organizational and problem-resolution skills.

Experience:1+ years

Education:Bachelor's in computer science, cybersecurity

Skills:CommunicationPrioritizationCross-functional collaborationOrganizational skillsProblem resolution

Certifications:CEHCISSPOSCPGIACMCFEBSI

Tech Stack:TCP/IPLinux/UnixPythonJavaScriptTypeScriptSwiftObjective-CJavaFlutterReact NativeRabbitMQKafkaHTTP REST API

Company Brief

Group IB

Website

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Group IB

2 months ago

Technical Account Manager, KSA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Establish and oversee internal and external project expectations, including escalation procedures and communication protocols.
•Respond to customer and internal issues related to Fraud Protection product usage, features, errors, and configuration.
•Log all requests in the service desk and act as the main line of support to customers.
•Write detailed problem reports for unanswered questions, product defects, and post-mortem reports.
•Work with technical experts as needed and act as a strategic technical advisor for FP support activities.

Pay and Benefits

Perks:Health Insurance

Key Requirements

•Minimum 1-year of relevant experience in technical support, development, or solution engineering (including test case design and software consulting).
•Excellent communication skills, with the ability to articulate priorities and gain alignment to pursue developments.
•Experience working cross-functionally to solve complex problems.
•Bachelor’s degree in computer science or cybersecurity.
•Strong organizational and problem-resolution skills.

Experience:1+ years

Education:Bachelor's in computer science, cybersecurity

Skills:CommunicationPrioritizationCross-functional collaborationOrganizational skillsProblem resolution

Certifications:CEHCISSPOSCPGIACMCFEBSI

Tech Stack:TCP/IPLinux/UnixPythonJavaScriptTypeScriptSwiftObjective-CJavaFlutterReact NativeRabbitMQKafkaHTTP REST API

Company Brief

Group IB

Website