(Strategic) Project Manager – B2B Partnership & Automation - Customer Experience Group

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4-8 yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Presentation","Cross-functional collaboration"]

Lead strategic projects within the B2B Partnerships and Automation team in the Customer Experience Group. Own planning, execution, roadmaps, timelines, and risk management to deliver initiatives on time and within scope. Partner with senior stakeholders across Booking Holdings brands, track performance against key metrics, and produce reporting and insights that help leadership steer customer experience and operational improvements. Build tools/processes to enhance team productivity.

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FursaFursa
Agoda
Agoda
1 day ago

(Strategic) Project Manager – B2B Partnership & Automation - Customer Experience Group

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Last checked: 57 minutes agoStatus: Live

Job Summary

Lead strategic projects within the B2B Partnerships and Automation team in the Customer Experience Group. Own planning, execution, roadmaps, timelines, and risk management to deliver initiatives on time and within scope. Partner with senior stakeholders across Booking Holdings brands, track performance against key metrics, and produce reporting and insights that help leadership steer customer experience and operational improvements. Build tools/processes to enhance team productivity.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and oversee strategic projects to ensure initiatives are executed on time and meet expectations.
  • •Develop and maintain project roadmaps, timelines, and deliverables, coordinating across multiple teams and departments.
  • •Monitor project progress and proactively address risks and challenges to maintain alignment with business objectives.
  • •Serve as a central point of contact across departments and commercial functions, facilitating communication and alignment across project lifecycles.
  • •Track and analyze performance against key metrics and compile reports and updates for senior leadership.

Key Requirements

  • •Bachelor’s degree in a relevant field; advanced degree preferred.
  • •4-8 years of relevant experience in a strategy consulting firm or in a tech company in a project/program manager role.
  • •Strong analytical and problem-solving skills.
  • •Strong communication and presentation skills to convey complex ideas clearly and concisely.
  • •Proven cross-functional collaboration and stakeholder management with the ability to coordinate strategic initiatives.
Experience:4-8 years
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationPresentationCross-functional collaboration
Languages:English
Tech Stack:SQLTableau

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn