Technical Account Manager II - Customer Onboarding (Remote)

Lead post-sale onboarding for Mid-Market Premium Support customers, guiding the integration from internal Sales handoff through successful deployment and ongoing sustained account ownership. Define first-90-day success criteria, provide project leadership, and drive timely resolution of technical issues. Serve as a customer advocate across internal stakeholders, identify renewal risk, and create knowledge base content while leveraging internal engineering expertise, tools, and development teams.