Hermes

2 weeks ago

Client Relations Center Training Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support the Client Relations Center Training Manager by organizing and delivering CRC onboarding and ongoing training for team members. Facilitate small-group and virtual sessions covering Hermès service standards, product expertise, and CRC systems. Manage scheduling, logistics, attendance tracking, training documentation, and monthly training recap reports, while partnering on training assessments and improvements. Serve as the bridge between CRC team members and the knowledge needed to elevate the client experience.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Support the coordination, preparation, and administration of CRC training programs, keeping materials, schedules, and resources organized and maintained.
•Support training rollouts including scheduling, logistics management, attendance tracking, material preparation, and follow-up communications.
•Facilitate small-group training sessions and onboarding activities to support learning and engagement.
•Partner with the CRC Training Manager to assess learning progress and identify performance-based training opportunities.
•Oversee monthly Self-Learning and CRC Training recap reports and update/maintain training documentation and reports as directed.

Pay and Benefits

Salary: USD 27.19 - 30.05 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental Leave401kMedicalGym MembershipFlexible Spending

Key Requirements

•Previous experience within the Client Relations Center or a luxury retail/service environment is preferred.
•Proven ability to train, coach, and inspire peers.
•Strong communication and facilitation skills.
•Ability to adapt quickly and support multiple priorities in a dynamic environment.
•Familiarity with CRC and corporate training environment.

Experience:1+ yearsClient relationsLuxury retailTrainingService environment

Skills:CommunicationFacilitationCoachingAdaptabilityIndependent work

Tech Stack:Microsoft Teams

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

2 weeks ago

Client Relations Center Training Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Seniority: Entry level

Key Responsibilities

•Support the coordination, preparation, and administration of CRC training programs, keeping materials, schedules, and resources organized and maintained.
•Support training rollouts including scheduling, logistics management, attendance tracking, material preparation, and follow-up communications.
•Facilitate small-group training sessions and onboarding activities to support learning and engagement.
•Partner with the CRC Training Manager to assess learning progress and identify performance-based training opportunities.
•Oversee monthly Self-Learning and CRC Training recap reports and update/maintain training documentation and reports as directed.

Pay and Benefits

Salary: USD 27.19 - 30.05 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental Leave401kMedicalGym MembershipFlexible Spending

Key Requirements

•Previous experience within the Client Relations Center or a luxury retail/service environment is preferred.
•Proven ability to train, coach, and inspire peers.
•Strong communication and facilitation skills.
•Ability to adapt quickly and support multiple priorities in a dynamic environment.
•Familiarity with CRC and corporate training environment.

Experience:1+ yearsClient relationsLuxury retailTrainingService environment

Skills:CommunicationFacilitationCoachingAdaptabilityIndependent work

Tech Stack:Microsoft Teams

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn