Cross Technology Managed Services Engineer (L1)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-centric approach","Communication","Active listening","Problem-solving","Discipline"]

Serve as the first point of contact for clients, ensuring their IT infrastructure and systems stay operational. Monitor client environments, identify and resolve standard and low-complexity incidents and service requests, and work first-line using ITSM tickets, chat, and telephonic support. Handle maintenance like patching and configuration changes, escalate when needed, and support disaster recovery activities and tests while maintaining excellent, client-centric service levels.

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FursaFursa
NTT
NTT
1 week ago

Cross Technology Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for clients, ensuring their IT infrastructure and systems stay operational. Monitor client environments, identify and resolve standard and low-complexity incidents and service requests, and work first-line using ITSM tickets, chat, and telephonic support. Handle maintenance like patching and configuration changes, escalate when needed, and support disaster recovery activities and tests while maintaining excellent, client-centric service levels.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Ensure zero missed service level agreement conditions by handling incidents and service requests as first-line support.
  • •Monitor client infrastructure and solutions to identify problems/errors before or as they occur.
  • •Investigate and resolve first-line incidents, pinpoint root causes, and provide telephonic/ITSM ticket/chat support.
  • •Perform maintenance activities such as patching and configuration changes and update/create knowledge articles.
  • •Report, escalate, and support disaster recovery functions and tests, with seamless shift handovers for continuity.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium-to-large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined in handling tickets daily and responding promptly to defined SOPs.
  • •Ability to use ITSM tools and resolve incidents using knowledge articles/SOPs.
  • •Bachelor’s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Education:Bachelor's
Skills:Client-centric approachCommunicationActive listeningProblem-solvingDiscipline
Tech Stack:ITSMITILManagement agents

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn