Account Manager - Global Payment Solutions (Colombo, Western, LK, 100)

HSBC
Colombo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Problem-solving","Analytical thinking","Communication","Time management"]

Manage an assigned portfolio of corporate clients for Global Payment Solutions, delivering timely, proactive and commercially focused support. You’ll address client queries and complaints end-to-end, identify opportunities to improve service quality and introduce GPS, and analyze account activity to recommend cash management solutions. Partner with internal and external stakeholders to support client outcomes while adhering to HSBC’s risk management, controls, compliance and conduct requirements.

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FursaFursa
HSBC
HSBC
23 hours ago

Account Manager - Global Payment Solutions (Colombo, Western, LK, 100)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Manage an assigned portfolio of corporate clients for Global Payment Solutions, delivering timely, proactive and commercially focused support. You’ll address client queries and complaints end-to-end, identify opportunities to improve service quality and introduce GPS, and analyze account activity to recommend cash management solutions. Partner with internal and external stakeholders to support client outcomes while adhering to HSBC’s risk management, controls, compliance and conduct requirements.
Location: Colombo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver timely, proactive, commercially focused client support.
  • •Manage an assigned portfolio of corporate clients from a GPS perspective.
  • •Identify opportunities to enhance service quality and continuously improve client experience.
  • •Resolve client queries and complaints promptly, owning issues through to resolution.
  • •Analyze client account activity and collaborate with stakeholders to recommend appropriate cash management solutions.

Key Requirements

  • •Bachelor’s degree in business or a related discipline, or equivalent relevant work experience.
  • •Strong knowledge of Cash Management products and services and relevant industry standards.
  • •Understanding of applicable local and international regulatory requirements.
  • •Ability to understand, validate and respond to client requirements confidently with stakeholders at all levels.
  • •Strong interpersonal, analytical and problem-solving skills, including effective communication and presentation ability.
Experience:BankingCash managementCorporate clients
Education:Bachelor's
Skills:Relationship buildingProblem-solvingAnalytical thinkingCommunicationTime management
Languages:Mandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn