Contact Centre Representative I

HSBC
Guangzhou
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["客户服务意识","沟通能力","团队合作"]

通过电话、电邮与实时通讯等渠道，为客户提供信用卡、一般银行服务、个人网上理财及付款相关咨询与处理。基于客户需求进行产品与服务推荐，达成预期效果。根据情况提出合理方案，解决客户疑难并提升满意度，提供高质量客户服务。

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

通过电话、电邮与实时通讯等渠道，为客户提供信用卡、一般银行服务、个人网上理财及付款相关咨询与处理。基于客户需求进行产品与服务推荐，达成预期效果。根据情况提出合理方案，解决客户疑难并提升满意度，提供高质量客户服务。
Location: Guangzhou
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、电邮及实时通讯工具解答客户关于信用卡、一般银行服务、个人网上理财与付款等咨询并处理相关业务。
  • •发掘客户需求，并向客户推荐合适的产品及服务以达成预期效果。
  • •根据客户情况提出合理方案，解决疑难并提升客户满意度。
  • •提供高质量客户服务。

Key Requirements

  • •具备良好的客户服务意识，并愿意从事客户服务工作。
  • •粤语流利，思路清晰，语言表达能力强，擅于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能接受轮班安排优先考虑。
Skills:客户服务意识沟通能力团队合作
Languages:粤语English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn